Refund and Returns Policy

At Chain Valley Gifts, we take great care in creating and packaging your personalised items. However, if your order arrives damaged or faulty, we are happy to offer a replacement or refund.

Returns & Refund Eligibility

• We do not offer refunds for change of mind or incorrect choice.
• If your order arrives damaged, you must notify us via email within 72 hours of receiving your item.
• To process a claim, we require photos of the damaged item and packaging for review.
• In some cases, we may request the damaged item be returned for inspection, and we will cover the return shipping cost.

We are committed to ensuring you receive a high-quality product and will work with you to resolve any issues as quickly as possible. If you have any concerns, please contact us – we’re always here to help!